Returns
SPINOVA considers returns for eligible physical products that are incorrect, damaged, defective, incomplete, or otherwise require a remedy under applicable law. A change of mind does not automatically create a return entitlement unless SPINOVA approves it or the law requires otherwise.
Refunds
Where a refund is the appropriate approved remedy, SPINOVA will return the eligible amount to the original payment method where practicable. Provider or bank processing times may affect when funds become visible.
Exchanges
An exchange may be offered where stock is available and the item qualifies for a remedy. If an equivalent replacement is unavailable, SPINOVA may offer another lawful and appropriate remedy.
Inspection
Please provide the product, relevant purchase details, packaging where reasonably available, and any useful photographs or information. SPINOVA may inspect these materials to assess the request fairly.
Approval
SPINOVA will confirm the outcome after assessment. Products affected by misuse, unauthorised alteration, avoidable damage, or normal wear may not qualify, subject always to rights that cannot be excluded by law.
Refund Processing
After approval, SPINOVA processes refunds as promptly as practical. A payment provider, card issuer, bank, or e-wallet may require additional time to complete its own processing.
Eligibility
This policy applies to eligible direct SPINOVA product purchases. Separate terms may apply to marketplace transactions, tournament fees, digital items, promotional items, or final-sale items where permitted by law. For help, contact spinova.my@gmail.com.